Customer Testimonials
Great dealership and sales team. Freddie was great. Would absolutely return to this great dealership.
I had a very good experience with Salesman Alex, he made sure the vehicle fit all my needs and that I was comfortable with my purchase before leaving the dealership.
I feel satisfied with the deal I got. It took a bit of haggling to get what actually was a normal price for the vehicle, but the sales staff were not too pushy to avoid it. They were all very helpful and kind.
Alex always makes it a pleasure to purchase a car, makes the daunting and timely process fun and yet knowledgeable from start to finish. Thank you ALex!!
Great experience. Everyone was super helpful. Smooth process from start to finish. Would come back.
Shoutout to Freddie for assisting me with buying my first car! He made the process very easy and answered any questions I had. I would definitely recommend VW of Gainesville and Freddie.
Excellent service and assistance picking the just right vehicle! I would love to work with this dealership again.
The service was great and I was able to purchase the right car for my family. The salesman Alex was very helpful and I would recommend all of my friends and family to visit Volkswagen of Gainesville.
Freddy was amazing and a very good asset to your dealership.bery good at what he does
Incredible team! Very happy with my purchase and the customer service provided by Nate. i am excited to be part of the VW family
My experience at. Volkswagen of Gainesville was phenomenal. I would highly recommend this data ship.
Nate was great! He was super nice and helpful. The dealership was nice too. Very happy to get my first car from here!
I had a very positive experience when I went to Volkswagen this time to purchase a Vehicle. Becky was awesome. I appreciated her help. She made the whole visit and purchase of my new vehicle so stress free.
I had a good experience with my visit to Volkswagen (Gainesville). I received answers to all my questions and was very satisfied with the visit
Honest and straightforward. Made the buying process as easy as could be. Really appreciate the time, effort and accommodation, but especially the honesty. Thanks Freddie!!
Justin made buying a car a pleasure. I would definitely recommend Gainesville VW. I traveled over 100 miles to visit this dealership. Great service
Freddie was knowledgeable, professional, and kind. We were in and out within 2 hours with our new car. The whole experience was great! I would 100% recommend Freddie if you need to purchase or lease a new vehicle. Thank you Freddie!
Greetings and customer service was excellent not only by my salesman but entire staff. My purchase process was very pleasant no stress at all. Overall experience 10/10
We had a good experience with our visits to Volkswagen of Gainesville. Communication was excellent both while we were on site and through followup texts with information. We worked with Ryan and he was pleasant and knowledgeable.
Freddie, Alex, and Heather have been phenomenal. My car buying experience here is by far the best I have ever experienced. If I ever need to come back, I will be coming here for sure!! Thank you everyone!
Excellent service! Helpful staff. Always willing to negotiate. Pleasant atmosphere. Great people. Thank you for your service.
Great service. No hard sell. Listened to what I was looking for and I ended up with what I wanted
Justin is a great seller. He made the experience of buying a new car so easy. I am very happy with my new car
The process was great and Freddie my Sales Rep was awesome. Great service all the way.
My husband and I bought a used car and we are pleased with our experience.
Excellent service team that always breaks down my maintenance into simple terms and leaves the decision up to me.
Overall process was easy. Got a good rate & trade in value. No haggling experience. Best dealership I have found in the area.
This dealership is on top of all needs of the purchaser. They are my new family.
Very professional and considerate, they took their time and explained everything so I understood. They reassured my approval to me, and got me a loan for a vehicle when no one else could.
They went above and beyond to get me approved and get me a vehicle when noon else could. Very friendly and understanding.
Alex was a very polite and courteous salesman. Would always recommend him. Give him a raise
Car buying is never a fun experience, but Freddie and Michael made it so easy and seamless. They were never pushy and explained everything to me. Definitely will be back for our next car.
This staff here is exceptional! They will do everything in their power to make sure you have a pleasant and comfortable experience! 😊
1st time using their service department. David S. was awesome - I appreciated the feedback and updates throughout the day.
Friendly staff! 1000% better experience than with any other dealership I have bought vehicles from. Definitely will recommend them to family and friends.
Had a great experience. Everyone was awesome! Justin went above and beyond to help me find the right car.I will be a vw member for life. Thank you again to all the staff for making this transition easy!
Very friendly and helpful, is my second car I bought with them and I’m very happy with the service.
I recommend VW to most everyone. They are very nice and very resendable. Alex has been there the longest and he is so nice.
Solid team. They were very personable and made me feel like they really cared about me as a person.
Enticed by what looked like a super deal, we left with much more! Amber and Michael answered all of our questions and made coming to reasonable terms on the close enjoyable. The service is highly recommendable!
My sales man Pablo was awsome and my wife’s and i experience with Gainesville volkswagon was very good every one was helpful. Mike in finance was awsome and Hannah very nice to work with. Down to earth people took time to understand where we needed to be money wise and made it work. I will recommend Gainesville VW to my family and friends. Bree was awsome also she took time to talk us and made things work. ( I Cant even ). What a great thing made me laugh.
Sales Team and Finance were efficient and kind. ALL DIRTY CHAIRS NEED CLEANING 🧽 AND/OR REPLACING
Everyone was great to work with, especially Justin! He was very helpful and made the whole process run smoothly.
Freddy and Brie were both extremely professional and listened to what my goals were and worked to ensure the transaction was as smooth as possible. The delivery and follow up post sale have been fantastic. I appreciate the attention to detail and work to ensure the customer satisfaction.
By far the best experience at any car dealer ship i have had! Hannah in internet sales, Pablo, my car salesman, and Michael in Finance truly were amazing. They did everything they could to get me my dream car, the new 2024 volkswagen GTI, at the best rate! They were extremely welcoming, courteous, and made me feel apart of their family. Thank you Volkswagen of Gainesville for making this happen for me.
The team I worked with, from sales to leadership to finance, made sure that we were comfortable the entire time. They explained things simply and didn't try to sell us anything more than what were looking for.
Freddie was a pleasure to work with. He went out of his way to complete this deal.
Visited Volkswagen of Gainesville a few weeks back and had an amazing experience! We had a specific vehicle in mind and they didn't have it on the lot. I checked around and found it at 4 other dealerships within about a 2hour drive but the team at Gainesville found my truck and we came to an agreement we were pleased with and they found one and worked it out to make a swap with a vehicle they had and went down swapped it out and brought mine to Gainesville. We made the deal and they were headed down to pick ...
I had an overall amazing experience! Freddie, Michael, and the whole entire staff was nothing short of marvelous and they created the best experience I’ve had in my life! 100% satisfied!
Amazing! It was a very smooth painless transaction. I did not have to spend the whole day at the dealership. Thank you.
A fantastic team from the top down and beautiful dealership! The care about you and meeting your needs!
Alex and Daniel were super helpful and able to get me into an amazing Jetta!
The service department and dealership as a whole is all good and prompt to me
Pablo Callau is an excellent sales representative. He went out of his way to answer questions, and he even made a test drive from my home possible. Bree Vandal was reasonable in finalizing a price. The entire experience was positive.
Freddie was a great rep. Felt very comfortable dealing with him. Michael was great too in finance.
Came in for service, left with a fantastic deal on a new GTI! These are the guys to see!
Very easy. Never felt like I was being scammed. Everything was laid out, I read the contract, matched exactly what was said. The value was exactly what I thought. No hidden fees or extras. xxxx, they even gave me more than I thought. Vehicle was $18,000 and I knew before I got there the total was going to be about $20,000 cause I mean, that's normal fees, taxes, etc. It ended up being basically exactly where I thought at $20,000. Was used so was through a lease company so the interest showed $23,000 as the total, but total was $20,000 without that interest. Without ...
We had a great experience at Volkswagen of Gainesville! Freddy and Michael helped us purchase a used vehicle. I highly recommend looking here if you need a new or used car.
Aspen and Hannah helped us to get the vehicle we wanted. Matt helped with crunching the numbers to get to the price we wanted. Mike helped with finance and getting additional warranty on the vehicle.
I have to say this is the best service I've ever received from a service department. I received timely updates via phone and text. David especially made me feel at ease because he was very knowledgable and was truly concerned to get me back on the road safely. You will not be disappointed in bringing your car to this dealership. One of the best I've had the pleasure of dealing with. Thank you again!
Fantastic sales staff. Made me feel very welcome and were very helpful. The best car buying experience I've ever had.
The team here and everyone on it are exceptional! You can definitely tell that they're trying to get you the best deal. Will be coming back in the future.
I was forced into signing a loan agreement rather than allowing me to pay cash. I still don't know what the fees are going to be to sign a loan agreement with Grow Financial. I am very nervous about those fees.
The process was smooth my sales agent was amazing by answering all my concerns.Amazing
Friendly and capable staff. I love my new vehicle and all the perks with it.
Pablo was awesome on the entire process was soomgj. And the finance was no problem.
Alex was so great! Super helpful and knowledgeable about my new car. I was delighted with my experience and love my new VW Golf R manual transmission (must have for me!)
a welcome and easy processing, and find the term I want for the loan all the people involved are pretty knowledgeable and smile of their face,
Justin is probably the best car salesman I have ever met. Not pushy, knowledgeable, willing to assist and work with you to meet your needs and extremely patient. If I’m ever in need of a new car again he will be the one I buy from again.
Good experience all around. Nate and Bree were great to work with. Solid experience and pleased
This was a great experience! Working with Justin and the rest of the staff was a pleasure during the purchase process. Everyone was friendly, polite, and informative. I appreciate that I didn't need to wait excessively to complete the purchase. Thanks, everyone! I love my new car.
Amazing experience! From the service techs to the sales men. They were to help when I was in a bind on the road. Couldn't thank them enough.
Alex was very friendly and easy to work with. no pressure at all, they even drove me the paperwork 90 miles away so i didn't have to leave work.
Overall, I was happy with the price of the car with my trade-in, but I think more time and explanation needs to be given regarding all the documents that you have to sign as well as what is included in all the additional coverage options that they offer.
Justin was very attentive to my needs without pushing. It was obvious throughout the experience he was working in my best interest to get me exactly what I wanted. I applaud Justin for his tact, and ability to work as a team with others to get me into my dream vehicle.
Alex was polite,no pressure and great to work with. Returned calls immediately and even checked in next day following purchase offering any assistance .Matt also comfortable to work with.
Had a good experience here working with a sales rep. Felt like a big dealership, but did not feel that they were pushy. Felt like the deal process was fair and didn't feel taken advantage of in the slightest. Ended up decided not to go with the car because of a single feature I didn't like, but sales rep did keep sending out info to look over about other cars that met my qualifications without feeling pressured or pushed.
Customer service was on Great. I enjoyed my experience there. I will definitely recommend them to a friend
They went above and beyond and got me the deal I needed to get my car
Tara was great! She was welcoming, pleasant, and worked diligently to get me the deal I was looking for. After a few bad experiences at other dealerships, VW of Gainesville and Tara were refreshing. In the end I left with the new 2024 Tiguan and I could not be happier!
Had the car I wanted, made a deal, the car was cleaned, and I was out the door in no time. Thank you!!
The entire process was smooth and easy from the moment I arrived until I left with my new Atlas.
Tara, Bree and Hannah were absolutely amazing to work with, we couldn’t ask for a better car buying experience!!! Thank you all for your time, patience and care.
We had a great experience with Tara in sales. We went in ready to buy a used Atlas and were very grateful to be leaving with a brand new one instead. Bree in management really worked with us to get our monthly payment down to something we could afford.
Great service from start to finish! Very pleased with Alex (sales)! Got the car I wanted for the price I wanted! Would buy here again.
Nice experience but a very long process, but was aided as a first time car buyer. Friendly, down to earth staff.
I went in looking at three cars, they weren’t pushy at all. They let me look without breathing down my throat, took what wanted into consideration and made it work for me.
Alex was awesome to work with. Very low key! Very pleasant! Professional. Was not too pushy or seemed desperate!
Great service and great prices as well. Camryen was great. Everyone in the dealership treated us very well.
Camryen and Nate were persistent in earning my business in a good way! They were friendly, enthusiastic, and professional. They did all they could to get me the best deal possible and I left the dealership with an even better car than what I originally came there for. Really happy with my new EV and I couldn't have gotten it without Camryen and Nate
The staff were extremely friendly. Tara and Tony worked very hard to make this an easy process, since I had just been in a car accident and had limited mobility. Thanks for getting me in a vehicle so quickly.
I thoroughly recommend getting your car serviced here. I was quickly greeted at the desk by a nice man that walked me through every detail of my appointment. I have always been worried about getting told that I need to buy all of these extra things but he was clear and gave me options (with varying prices). I was not pressured to buy any additional services but they did provide future advice which I appreciated. Overall, great experience and definitely will come back!
I came in not knowing anything. First time car buyer. I had the lovely Ms. Tara. She did absolutely fantastic. I was having a rough day. She sat down and talked to me. Helped make me feel a little more comfortable. Would definitely like to buy from her again, if given the chance.
Working with Tara, Matt and Tony has been very nice. They are all very attentive and make the buying process pleasant. Everyone I've dealt with at Gainesville VW has been really nice.
I can't say enough about how helpful & knowledgeable and pleasant my salesman Alexander Maldonado was with me. He was very patient answering all my questions. In fact every time I called the dealership everyone who answered the phone was very pleasant and helpful. I would be very happy to recommend this VW Dealership to any of my friends or family. They gave me 100% and then some. Thank you all, Blanche Brentzel-Durginl.
Aside from the clean and organized facility was a friendly, knowledgeable and professional staff. Even if they weren't the ones working directly with me, they were all very courteous and accommodating. Justin was there both days that I was and he was a very helpful and cordial person who went out of his way to be sure I was comfortable and had everything that I needed. Also, no matter who answered the phone, there was always a cheery voice at the other end of the line to help with anything and to answer all of the questions I had. ...
Excellent service and knowledge
We just bought a brand new VW Id4 with my wife. We loved the service provided by the people at Volkswagen of Gainesville and we also love the great deal they got us on the amazing car they helped us to buy! Super recommended!
Nice people to deal with
I accompanied my daughter to the dealership in February 2021. The salesperson (Camryen) appeared very knowledgeable and being a nice guy the first day. We utilized our own financing, like we have in the past on numerous occasions. We couldn’t understand for the life of us why it took several hours just for us to sign the paperwork. Even when we returned the next day to pick up the vehicle and deliver the check, we still had to wait for hours, then having to resign the paperwork. Our salesperson was great on the day of the “browsing;” however, when we ...