Great and friendly service . Very informative and educational concerning the car we leased. Felt at home and all our questioned were answered;) Very pleased with the personal service!!! Thank you?
My 19yr old son went in to buy a VW and met with Nick Gerard. Nick was amazing he treated my son with dignity and respect, he wasn't pushy at all. I went in the next day to finalize the deal and everyone was easy to work with. The only thing I feel bad about was Nick was not there so he did not get full credit for the sale. When we told them that Nick said to call him even if it was his day off we were told that "it was ok this happens all the time" and Nick would get 1/2 credit. Wish we would have called Nick and given him the option to come in on his day off for full credit.
Great experience! Highly recommend this dealership. Excellent customer service. Went to other dealerships and was highly disappointed. I would recommend Anthony in sales to help you get your dream car.
Great experience purchasing a new Tiguan SE. numbers were figured out reasonably quickly and agreed upon. Paperwork took 2.5 hr which should be expedited but otherwise the experience was positive
Nick was very friendly and straightforward as can be. Everything about the car was explained in detail without trying to pressure me into picking it over other cars. He told me exactly what I asked without trying to trick me into thinking I needed something else. I knew exactly what I was paying for everything. Very easy to talk to and made me much more comfortable than past experiences.
I hate buying cars. It’s a chore that I dread. My son totaled his car a few weeks ago, and I decided to give him my Honda and buy the Passat that I’ve wanted for a while. Nick picked up on the fact that I viewed this as an event to be tolerated and made the experience as smooth and painless as it possibly could have been. He only showed me options within the parameters I gave him, didn’t try to upsell, and took my word that I knew what I wanted. I typically shop at the no-haggle dealerships, so I was nervous about going to a brand dealership because I find the process exhausting. At no point throughout the process did I feel pressured, and I could not be more please with my “new” Passat! Nick and Volkswagen of Gainesville exceeded my expectations and now have another loyal customer. Nathan assisted me on the phone and was lovely, Paul was very helpful in explaining the warranty, and Nick even entertained me with car tricks while I waited for the paperwork to be ready for me to sign . Thanks for everything!
Nick was awesome! He wasn’t pushy and that made the experience so much better and made us stick with Volkswagen after going to a bunch of other dealerships in the area. This was my first new car after driving a used Volvo forever. I love my new Tiguan so much.
Everyone in the service department is great!
Went to Volkswagen of Gainesville last week to check out a bug... great service from Nick Bowers... bought the car got a good price for my trade in... thanks guys...!
Regardless of how car salesman are perceived normally, everyone I've dealt with at VW of Gainesville has been extremely genuine and gone out of their way to help me with my car purchasing experience.
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