Thank you Nick and the VW of Gainesville team!!! After looking at several cars at several dealerships, it was the customer service, warranty and overall quality performance by their team that won us over. Nick and the team are family now. Every buyer should seriously consider VW of Gainesville for their next purchase!!!
My husband & I were a bit anxious about making this type of purchase as our last experience was very disheartening. Nick's assistance changed all that. He helped us with answers to our many questions and his straight forward yet humorous approach coupled with his level of knowledge put us at ease very quickly. It was the perfect combination of business and pleasure and a total breath of fresh air. We did end up purchasing a vehicle elsewhere, but only because the atmosphere changed drastically upon the interruption by the manager, I believe "Tony" that just changed the entire dynamic of our experience. Bravo to Nick for for helping us to change our frame of mind as it pertains to the car buying process! We were sorry to go elsewhere as we felt Nick had earned our loyalty at that point. Unfortunately our car buying experience out of town wasn't nearly as entertaining or relaxing, but ultimately we are happy with the price of the Tiguan we purchased. Hey, Nick, just for the record- it wasn't you, it was him.
Dealing with nick was the best car buying experience i have had. He made it fun night for my wife and i buying our truck. If i need anything Nick and volkeswagon are quick to help. I would go through Nick for any car buying you need.
Great professional service above and beyond to help me with purchasing my vehicle also picked up my vehicle and took it to service when issues arised would definitely recommend to others
Great experience overall. These guys, sales and finance teams, will do whatever it takes to make the customer happy and get to your numbers. I was a first time car buyer and they were very patient and guided me thru all the process. They even stayed after hours to explain everything and make us feel comfortable in closing the deal.
I went in to have an oil change done. I went and sat in the lobby and after about 3 minutes Mr. Noman "Nick" Gerard approached me and introduced himself and just simply asked how I was doing....I told him I was good, etc. He then asked me about how satisfied I was with my vehicle. I explained to him I did not buy my car new or certified but from a used car lot. I further explained that I liked the car a lot but was paying too much for the vehicle. Long story short, Mr. Gerard took about 2 hours of his time to look at my situation and to see if he could help me in any way. He went above and beyond. If your looking for a new vehicle go check out the new VW's, they are incredible and then go ask for Mr. Gerard. He will make it happen! Very satisfied with Mr. Gerard and the service department. Extremely helpful and knowledgeable staff all the way around...A shout out to Misty as well. She is very, very helpful! Niko to in the garage...
We were shopping for a truck and stopped at this dealership. We were greeted by salesman CJ....he showed us a truck and we took a test drive. We decided this was the truck for us....CJ did a great job with us. Woody the finance manager worked hard to get us the best financing possible and it done. Bottom line Great truck Fair price Great people Smooth process
Nick was amazing. We came in with a Golf needing some TLC and the dealership was ordering us a rental car from Hertz, which was taking too long. My wife and I were eyeing the Tiguan and Nick set us up a Tiguan to test out for the day. We came back just in love with the car, and Nick found through some divine intervention the most perfect white certified preowned Tiguan. The whole time Nick was good with our kids, shared in jokes and made the experience great. Thanks Nick!
John one of the Managers of the Certified preowned lot Contacted me immediately after me asking for more info on a vehicle on Cargurus. Him and I texted for aboht 2-3 days confirming everything online. He sent me the bill of sale online and I took it to my bank and got approved. I told him I’m a busy person and so he said he can deliver the car. His delivery driver had to call out for an emergency but that didn’t stop anything from delivering the car to me. He himself drove the car 2 hours down to me in Orlando. Now that’s what I call amazing service. Came here, test drove the car and ran great. Looked amazing. Did all the paperwork. Got the keys and finally had my new car!!
Hadn’t been to a dealership in about 15 years. Wasn’t sure how the experience would go. Met Nick and from there on everything was wonderful! He walked us through all of our different options and answered all our questions fully. Even help us think through scenarios we hadn’t really considered before. Very friendly and professional throughout the entire experience. If you are interested in VW’s go see Nick. His passion for the car brand and the customer experience was a great!
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